FAQ

1. How do I place an order?

To place an order, simply navigate to the product of your choice and follow the customization options provided. Choose your preferred color and any other specific details. Once you've made your selections, proceed to checkout.

2. Can I modify my order after it's placed?

Unfortunately, due to the unique and personalized nature of our handcrafted items, modifications cannot be made once the order is confirmed. We recommend double-checking your selections before completing the purchase.

3. What happens if I want a design not listed on the website?

We encourage you to reach out to us via email to discuss the possibility of a custom design. While we cannot guarantee fulfillment, we'll do our best to accommodate your request.

4. Are the products sustainably created? 

Yes, sustainability is at the core of our values. While not all of our materials are certified organic, we prioritize using a mix of organic, recycled, and carefully selected materials. This approach ensures our creations are unique, high-quality, and not mass-produced, contributing to a more sustainable lifestyle.

5. Can I expect variations in colors and sizes?

Please note that colors may vary slightly.. Additionally, our handmade items may have minor size variations, adding to their unique charm.

6. What currencies do you accept? 

The currency is SEK (Swedish Krona).

7. When will I be charged for my order?

Payment is processed at the time of checkout using the payment method selected.

8. How long does it take to receive my order? 

Our handcrafted items are made to order. The specified delivery time applies only to the shipping process from the time the product has been submitted to the postal service. Please allow additional time for meticulous handcrafting before dispatch.

9. Do you offer expedited shipping?

We cannot guarantee express shipping, but please send a request to our mail, and we will do our best to accommodate your needs. 

10. What is your return policy? 

Due to the personalized nature of our items, we cannot accept returns or offer refunds unless the product is defective upon arrival. If you encounter any issues, please contact our customer support team for assistance.

11. How can I get in touch with your team? 

For any questions or concerns, feel free to reach out to us at info@arbetsmyran.com. We're here to assist you!